Call Center Challenge

This past week's eLearning Hero Challenge (#47) was to create a call center interaction and I gladly answer the call with a simple plot, pics and PowerPoint (my favorite P's!). I figured I would do quick post on how and why I did what I did. 

What I wanted:

• Create a simple interaction in between an incoming sales rep and a customer
• The customer is happy and compliant to show how smoothly a first level of interaction can go (hey a girl can dream, right?)
• Capture employee's basic "need to know information"
• Proper introduction
• What client information to collect
• Follow up (Plugins/Upgrades?)
• Use characters and background images to differentiate in between roles and locations (Credit) 
• Go between characters and questions in a logical manor

What I came up with:

Download it here!

Did you submit something? Would you have done something differently?  Don't forget to comment, find me on Twitter (@jvalley0714) or Google+. Sharing is caring!

Scenarios < 100

Taking hints from the eLearning Uncovered eLearning Tips in 140 character or less Twitter campaign and HubSpot’s (In Under 100 Words) blog series here is my definition of a scenario (in relation to eLearning) under 100 words.

A scenario is a realistic situation in which a learner can relate to a character in a familiar setting that is presented with a problem and is required to find a solution. The learner is presented with information (the set up) and then is asked to make a decision (the crossroad) on how to handle the situation. Feedback is given (the result) which tells the learner if they are performing the actions correctly or explains what tactics and information should be used correctly work through the problem.

Keep your eye out for a post on a call center scenario for the eLearning Hero's challenge of the week.

Free (or cheaper) eLearning Tools

While working on a recent project I found myself going on a frantic search for just the right picture.  Having the right resources at your disposal can definitely make or break the amount of time you spend on a eLearning project.  So, I decided to update my toolbox and possible solutions with some resources that are free or lower cost than the mainstream product.  The items marked with asterisk are ones I've personally used for one project or another.  

Do you have an "I can't live without" website or service? Please feel free to add any resources I missed by commenting below or tweeting me (@jvalley0714).

Audio

http://audacity.sourceforge.net/ *

http://download.cnet.com/SoundCapture/3000-2168_4-10079089.html

http://krut.sourceforge.net/

http://camstudio.org/

http://vocaroo.com/

http://www.chirbit.com/

Course Authoring

https://www.easygenerator.com/

https://www.microsoft.com/learning/en-us/lcds-tool.aspx#tab1

http://www.smartbuilder.com/product/smartbuilder

http://www.authorgen.com/authorpoint/index.htm

http://www.jetdraft.com/eng/index/

http://www.izzui.com/

http://www.udutu.com/solutions_udutu.html

http://www.quicklessons.com/

http://www.adobe.com/products/presenter.html

http://www.ipresent.com/Pricing

http://www.quicklessons.com/

http://www.zebrazapps.info/#!pricing/c8ja

http://zembl.com/

http://goanimate.com/

http://softchalk.com/

http://memorize.com/

Video

http://www.techsmith.com/jing.html *

http://www.screenpresso.com/

https://placeit.net/

https://www.screenr.com/

http://www.screencast-o-matic.com/

http://www.techsmith.com/camtasia.html *

Sounds/Music

https://www.youtube.com/user/RoyalTrax

http://audionautix.com/

http://www.cctrax.com/

Image Manipulation

www.gimp.com *

http://tinygrab.com/

http://www.pixlr.com/editor/ *

Color

https://kuler.adobe.com/create/color-wheel/ *

http://www.pictaculous.com/

http://design-seeds.com/

http://paletton.com

http://www.colorhexa.com/ *

http://colorpicker.com/

http://www.javascripter.net/faq/rgbtohex.htm

Image/Icon

http://www.freeimages.com/ *

https://elearningart.net/

http://designinstruct.com/category/free-resources/

http://publicdomainarchive.com/

http://littlevisuals.co/

http://deathtothestockphoto.com/ *

http://nos.twnsnd.co/

http://www.gratisography.com/

http://pixabay.com/ *

http://roundicons.com/

https://picons.me/

http://www.mightydeals.com/free_stuff

http://morguefile.com/

http://picjumbo.com/ *

http://unsplash.com/ *

http://www.usa.gov/Topics/Graphics.shtml

http://www.freeimages.co.uk/galleries.htm

http://www.freepixels.com/

http://www.public-domain-photos.com/

http://search.creativecommons.org/

http://subtlepatterns.com/

http://thenounproject.com/ *

http://www.toasto.com/

http://stockphotos.io/

http://www.stockvault.net/

http://www.public-domain-photos.com/

http://www.stockpholio.com/

http://pixelperfectdigital.com/

http://www.photogen.com/

http://openphoto.net/

http://www.kavewall.com/stock/index.html

http://imagebase.net/

http://www.freefoto.com/index.jsp

http://www.freepik.com/

http://www.freedigitalphotos.net/

http://www.cgtextures.com/

Inspiration

www.pinterest.com *

www.dribbble.com

www.behance.com

www.canva.com *

http://www.siteinspire.com/

http://land-book.com/

http://community.articulate.com/blogs/david/default.aspx *

LMS

http://www.talentlms.com/index/  

http://www.edubrite.com/oltpublish/theme-eb-www/cms.do?view=pricing

http://www.sharepointlms.com/

http://www.efrontlearning.net/

http://www.growthengineering.co.uk/demo/

https://www.easygenerator.com/

Font

http://www.dafont.com/ *

http://www.google.com/fonts/

http://losttype.com/browse/

http://www.urbanfonts.com/free-fonts.htm

http://www.fontsquirrel.com/ *

http://copypastecharacter.com/all-characters

http://www.1001fonts.com/brandname-fonts.html

http://www.whatfontis.com/

Proofreading

http://www.polishmywriting.com/

http://paperrater.com/

Storyboard

https://www.storyboardthat.com/storyboard-creator

Other

http://www.onlinecharttool.com/  - Not near Excel….have no fear

http://dictionary.reference.com/ * - Because who doesn’t need help spelling

http://thesaurus.com/ * - To help you pick the right word

http://lite.launchlist.net/ - Check your website before it goes live

http://www.speedtest.net/ - Speed test for your computer

http://evernote.com/skitch/ - Free annotation creator

https://evernote.com/ - Keep everything you need together all in one place